Policy Summary
A revised purchase order (PO) is required for all revisions to your order. This allows us to maintain clear communication and deliver your project on time and as expected.
Revision Scenarios
1. Revisions Before Art Approval
If a revision is requested before your art proof or order has been approved:
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The revision will be made at no additional charge
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A revised PO is still required
2. Revisions After Art Approval
If your art proof has already been approved and a revision is requested:
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A $25.00 revision fee will apply
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A revised PO is required
3. Revisions Within 72 Hours of Production Start
If a revision is requested within 72 hours of your scheduled production start date:
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A $25.00 revision fee will apply
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Your production date may be rescheduled
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If your ship date cannot be adjusted, rush fees may apply
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A revised PO is required
We’re committed to improving our production process and appreciate your cooperation. For questions, please contact us at orders@egthreads.com.